North Goa Consumer Forum directs refund for non-delivery of bed set

INTRODUCTION

The North Goa District Consumer Disputes Redressal Commission recently ruled in favor of a complainant in a case against a Furniture Company.

Facts and Background

The issue involved failure to deliver a bed set within the promised timeframe, along with providing misleading information about dispatch status. The complainant had paid a sum of Rs. 88,200/- for the furniture order, which was later cancelled due to the non-delivery.

Decision

The commission found the furniture company for guilty of deficiency in service and unfair trade practices under the Consumer Protection Act and furniture company was directed to refund the full amount of ₹88,200 to the complainant for the cancelled order. The company was also directed to pay ₹30,000 as compensation for the mental agony, harassment, and inconvenience caused to the complainant. The proceedings were ordered to be closed after compliance. This decision was reported around late January 2026 highlighting the company's failure to honor delivery timelines and misleading claims.

Conclusion

This judgment of the consumer forums again reiterated the fact that the interest of the Consumer need to be safeguarded and cannot be taken in a light -handed manner. The service / goods providing companies may strictly adhere to timely supplies else any deliberate delays may cause them to pay fines and other penalties.

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