DELHI CONSUMER FORUM DIRECTS COMPENSATION FOR FAULTY LAPTOP

Facts

Consumer purchased a laptop with an extended warranty. The said warranty covers the repair of the said laptop within the period of warranty. After using the said laptop, consumer found that there were some issues with the same including the display problems. The same was intimated to the Company, who sent their officials for the repair of the same. However, each time one defect is cured, some other issue comes up with the working of the laptop. It all happened during the period of extended warranty. Finally, the consumer approached the Delhi Consumer Forum, for deficiency of service.

After service of the summons/notice, the Opposite Party, that is, the Company who manufactured the said laptop approached before the Consumer Forum and stated that since they have provided complete assistance during the period of warranty, that too, free of cost, hence, they have not committed any error and hence the Complaint filed by the Consumer be dismissed.

OBSERVATIONS OF CONSUMER FORUM

It was observed that even though the Opposite Party has provided services of repair during the period of warranty, that itself does not absolve them from their wrongs. The mere fact that the newly purchased product goes out of order many times during the period of warranty, it itself makes it clear that there may be certain manufacturing defect with the same.

CONCLUSION

Upon hearing both sides, the Consumer Forum allowed the Complaint, and directed the Laptop Company to refund a sum of Rs. 45,000/- to the Consumer (inclusive of compensation of mental harassment and litigation cost)

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