FEE REFUNDED FOR NOT PROVIDING SERVICES: SAYS CHANDIGARH CONSUMER FORUM

RECENTLY CHANDIGARH DISTRICT CONSUMER FORUM ORDERED A REFUND OF RS. 80,000/- PAID AS FEE ALONGWITH INTEREST AND A COMPENSATION FOR DEFICIENCY OF SERVICE ON PART OF AN EDTECH FIRM.

FACTS

A PARENT IN CHANDIGARH ENROLLED HER DAUGHTER TO THE EDTECH FIRM. THEY PROMISED THAT THEY WILL PROVIDE THE STUDY MATERIAL ALONG WITH LIVE CLASSES AND TABLET FOR THE SAME. HOWEVER, AFTER THE RECIEPT OF FEE OF RS. 80,000/-, THEY FAILED TO DELIVER THE SAID SERVICES. IN OTHER WORDS, THEY NEITHER PROVIDED THE COMPLETE STUDY MATERIAL NOR HANDED OVER THE TABLET AS PROMISED. AGGRIEVED BY THE SAME, THE SAID PARENT FILED A COMPLAINT.

TO THE CONTRARY, THE DEFENCE TAKEN BY THE SAID FIRM WAS THAT THEY HAD PROVIDED THE SERVICES AS AGREED. EVEN THEY STATED THAT THEY WERE ALSO WILLING TO REFUND THE FEE BUT THE COMPLAINANT FAILED TO ACCEPT THE SAME.

DECISION

AFTER HEARING BOTH THE PARTIES, THE CONSUMER COURT GAVE THE ORDER IN FAVOR OF THE COMPLAINANT DIRECTING THE COACHING INSTITUTE TO REFUND THE FEE ALONG WITH INTEREST FROM THE DATE OF PAYMENT AND COMPENSATION FOR ENGAGING IN DEFICEINCY OF SERVICE.

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